Privacy Policy
Plain English Terms
The General Terms below are complicated legal terms that serve to protect us and make it clear the privacy terms that will apply to users of Lassoo services. These terms below are here to give you a simple explanation of what the General Terms mean in plain English.
However, these plain English terms are not legally binding and the General Terms are still the legal terms that will apply if anything goes wrong.
Personal Information: Lassoo stores your personal information when you use our App. Because we keep this information, Lassoo takes on the legal responsibilities that come with storing information.
Sharing Personal Information with our suppliers: In order to successfully deliver Lassoo's service, we may share your personal information with our suppliers. If and when we share any personal information about you with a third party, this will be shown in a way that is anonymous, in that you cannot be personally identified.
Your Rights: You have rights to be able to access, amend and delete your personal information.
Log data: When you visit our App, Lassoo collects data that your browser sends to us. This includes IP address, browser version, time and date of visit, and other statistics.
Cookies: Our App uses cookies to collect data and improve itself. You can either accept or refuse these cookies and know when it is being sent to you. If you refuse, you might not be able to use some parts of our App.
Security: Lassoo uses a highly secure cloud service to protect your data in the form of a secure sockets layer (SSL) for web and app traffic. All passwords are protected by salted PBKDF2 hash encryption.
Third-party Links: When you click on a third-party link to another site that is not operated by us, we have no control over or responsibility for the content or privacy policies of these other sites.
Age Restriction: Those under the age of 18 are not able to access the App. If they do provide us with any information, we will immediately delete it.
General Terms
[Lassoo Holdings Ltd] (a limited company incorporated in New Zealand) (CN 7155113) (Lassoo) operates the application (App) and [www.lassoo.biz] (Website). Collectively, the App and Website allows for travellers to reserve places at selected accommodation and activity providers (for example skydiving and bungy jumping) via the App (Service).
This privacy policy is used to inform you of Lassoo’s policies relating to the use and disclosure of Personal Information when you use our Service. When we talk about Personal Information, we mean information relating to you or other identifiable individuals.
By using the Service, you agree to be bound by the terms of the then current privacy policy (Privacy Policy). Lassoo reserves the right, at any time, to modify or replace the Privacy Policy. The most recent version of the Privacy Policy is available at [www.lassoo.biz/privacy]. Please check the Privacy Policy page periodically for changes, though we will also notify you via the App of any changes that, in our sole discretion, materially impact your use of the App or the treatment of your Personal Information. Your use of the App following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.
The terms used in this Privacy Policy have the same meanings as in our Terms of Service, (which is accessible via the App) unless otherwise defined in this Privacy Policy.
Collection of Personal Information
The Personal Information we collect about you, with your consent, may include, but is not limited to: your name, age, email address, postal address, phone number, billing information, survey responses, booking details and other information you may provide about yourself to our App, and your IP address.
We collect and process Personal information in different ways. We collect Personal Information you give us directly but we also collect data by logging how you interact with our App and the Service.
When you book via the App using our Service for someone else on Lassoo, you will need to submit that individual's Personal Information. You must obtain the consent of other individuals prior to providing us with their Personal Information. If another Lassoo member grants you access to their data via a shared booking, or other similar service, you should treat that information appropriately.
We also may periodically obtain information about you from Suppliers, operators, business partners and other independent third-party sources and add it to other information about you. For example, if you log into the App via a third party service, we may collect information such as your username and other information made available to us through those services in accordance with the referring third party's privacy policy.
We automatically collect some information from your device when you use the App. For example we collect your session data, including your IP address, the navigation software used and the reference site. We may collect information about your online activity, such as reviewed content, pages visited and searches. We automatically collect this type of information to try to better understand your interests and preferences and to better personalise your experience. We also collect Personal Information in order to help protect Lassoo and other users from misuse.
When you use our Service on your device, through the App, we may collect certain information about your location if you have instructed your device to send such information to the App via the privacy settings on that device. For example we may use your location to show you activities/accomodation near you when you are travelling. You can change the privacy settings on your device at any time in order to turn off the functionality to share location information with the App. Please note that turning off location sharing may affect certain features of our App.
The Service allows you to search and book activities and accommodation in your local area. Lassoo cannot take responsibility for the content or privacy policies of any Third-Party Apps. Please ensure you read and understand the privacy policies of any Third-Party App accessed by you via the Service.
Using Personal Information
Lassoo uses your Personal Information for the following general purposes:
to identify you when you login to your account;
to manage and facilitate booking enquiries and bookings;
to enable us to operate the Service and provide it to you;
to analyze the App and information about our users, including research into our user demographics and user behaviour in order to improve our content and Service;
to contact you about your account and provide customer service support, including responding to your comments and questions;
to share aggregate (non-identifiable) statistics about users of the Service to prospective advertisers and partners;
to keep you informed about the Service, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us;
to sell or market Lassoo products and services to you;
to comply with a legal or regulatory obligation
to better understand your needs and the needs of users in the aggregate, diagnose problems, analyze trends, improve the features and usability of the Service, and better understand and market to our customers and users; and
to keep the Service safe and secure.
We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Service with a view to introducing improvements and improving usability of the Service. We may share this type of anonymised statistical data so that our partners also understand how often people use the Service, so that they, too, may provide you with an optimal experience.
We want to make it easy for you to take advantage of travel and activity related opportunities on our App. One way we do this is by sending you messages via the App and/or by email that contain information about your travel/activity related interest. We believe that these emails will provide you with useful information about travel/activity special offers available on our App. You have the option to change the types of emails you receive or unsubscribe from these emails at any time in the App.
You will receive marketing messages from us if you have given your consent, if you have requested or if you use the Service to access products or experiences from us and if you have not opted out of receiving marketing messages.
Sharing Personal Information
When you provide a booking/tour operator with your Personal Information details via the App, Lassoo will in turn share this information with the Supplier (activity/accommodation provider) in order to supply you with the Service.
Due to operational requirements, Lassoo may be required to share your Personal Information with a Supplier in certain events, however these events are not limited to a cancellation or to contact you in the instance of failing to reconfirm dietary requirements. You consent to this Personal Information being shared with the relevant Supplier in such circumstances.
We may use your Personal Information, either individually, in the aggregate, and/or combined with demographic information that we maintain or collect from third parties for marketing and advertising purposes. However, such information will always be displayed in an anonymised way so that you personally cannot be identified.
We may disclose anonymised information to companies affiliated with Lassoo and/or unaffiliated third parties (i) to provide the products and services you have requested; and (ii) for administrative, analytical, and marketing purposes.
Subject to obligations consistent with this Privacy Policy, we may also disclose information to our affiliates, agents, contractors, and service providers in order to facilitate the functioning of the Service or to perform tasks that are integral to the Service, such as making bookings, processing transactions, fulfilling requests for information, or providing support services or other tasks, from time to time.
In addition, from time to time, we may share information with certain third-party companies with which Lassoo has a business relationship. These companies may send you offers based on the information you have provided us. Where we are required by applicable law, we will seek your consent prior to sharing your personal information with such third parties for marketing purposes. Also, you can opt out of having your information shared with third parties for those parties' direct marketing purposes by emailing us at unsubscribe@lassoo.biz or via the App.
If we sell or divest our business or any part of it, and your Personal Information relates to such sold or divested part of our business, or if we merge with another business, we will share your Personal Information with the new owner of the business or our merge partner, respectively.
If we are legally obliged to do so, we will share Personal Information to protect our customers, the App, as well as our company, rights and property.
Other than set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
Storage and Transfer of Personal Information
Lassoo is a New Zealand company with its head-office located in Auckland, New Zealand, but which operates worldwide, including New Zealand and Australia. Your data will be held in Australia. For the purposes of the General Data Protection Regulation (GDPR), New Zealand is considered a country which provides adequate protections for Personal Information, as confirmed by the European Commission in Commission Decision 2013/65/EU.
Lassoo uses third-party service providers (such as managed hosting providers, card processors, CRM systems, and technology partners) to provide the necessary hardware, software, networking, storage and other services that we use to operate the Service. Some of these providers may not be used in New Zealand or Australia.
By using the Service or submitting any Personal Information to Lassoo via the Service, you consent to Lassoo and its authorized service partners using your Personal Information in these countries in order to make the Service available to you. Please be aware that the privacy protections and the rights of authorities and government agencies to access your Personal Information in some of these countries may not be equivalent to those in your country.
We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or statutory reporting requirements.
In order to determine the appropriate retention period for Personal Information, we consider the following factors; the amount, nature and sensitivity of the data, potential risk of harm from unauthorised use or disclosure, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means.
We may retain certain information subsequent to the termination of your account, for example if it is necessary to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights. If you choose to terminate your account, your Personal Information will be removed within 365 days.
Lassoo has appointed a Privacy Officer who can be contacted at info@lassoo.biz.
Your Rights
You can check, supplement and update the information you have provided by accessing your "Settings" section of your account on the App. You may also terminate your Lassoo account by using the methods provided below.
If you decide to terminate your account, we will deactivate it, and remove your Personal Information. Remember that once your account is closed, you will no longer be able to login and access your Personal Information. You can however, open a new account at any time.
We may offer users the option to save information related to method and choice of payment on our App. If you save such payment details in your account on Lassoo, you will be able to add, delete or modify that information at any time during which your account remains open in account settings. You also have the option of changing your marketing preferences at any time your account remains open via account settings.
You have the following rights with regard to your Personal Information:
Right to request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.
The right to request to correct your Personal Information if it is inaccurate. You may also supplement any incomplete Personal Information we have, taking into account the purposes of the processing.
The right to request deletion of your Personal Information if;
your Personal Information is no longer necessary for the purposes for which we collected or processed them; or
you withdraw your consent if the processing of your Personal Information is based on consent and no other legal ground exists; or
you object to the processing of your Personal Information and we do not have an overriding legitimate ground for processing; or
your Personal Information is unlawfully processed; or
your Personal Information has to be deleted for compliance with a legal obligation.
The right to object to the processing of your Personal Information. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your Personal Information to establish, exercise or defend a legal claim.
The right to restrict the processing of Personal Information, if:
The accuracy of your Personal Information is contested by you, for the period in which we have to verify the accuracy of the Personal Information; or
The processing in unlawful and you oppose the deletion of your Personal Information and request restriction; or
We no longer need your Personal Information for the purposes of processing, but your Personal Information is required by you for legal claims; or
You have objected to the processing, for the period in which we have to verify overriding legitimate grounds
You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by email to info@lassoo.biz.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.
Log Data
Whenever you visit our Service, Lassoo collects information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our Websites use these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some parts of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties will never have Personal Information disclosed to them by Lassoo.
Security
Lassoo uses highly secure cloud services which uses a salted PBKDF2 hash encryption to protect passwords. We are using a SSL for Website and App traffic. However, no application can guarantee perfect security, we implement and maintain appropriate measures to protect the Personal Information you provide us with.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Age Restriction
Our Service is not intended to be used by anyone under the age of 18. If we discover that a minor is using the service we will immediately disable that user's ability to use the Service and delete any information provided.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our Privacy Officer at info@lassoo.biz.